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mig42's avatar
mig42
Explorer | Level 3
9 years ago
Solved

Video won't play when shared

I've been sharing videos by using the 'copy dropbox link' option with no problem ever. The past 2 times though there's been a line through the play button on the link. When I click it it says 'this f...
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  • Frank_S's avatar
    Frank_S
    9 years ago

    Hi all,

     

    Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further. 

     

    Apologies for any inconvenience this caused, and thank you for using Dropbox!

     

    Thanks,
    Frank

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago

Tagging Walter.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago

Hey Rich,

 

Thank you for bringing this to my attention! 

 

I have infromed our community manager about this and we're actively working on it. 

 

If there is anything I can do in the meantime, just let me know.

 

Cheers,

Walter

  • Sink's avatar
    Sink
    Helpful | Level 5
    9 years ago

    No, just need to get it to work so I can do my job.

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