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mig42's avatar
mig42
Explorer | Level 3
9 years ago
Solved

Video won't play when shared

I've been sharing videos by using the 'copy dropbox link' option with no problem ever. The past 2 times though there's been a line through the play button on the link. When I click it it says 'this f...
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  • Frank_S's avatar
    Frank_S
    9 years ago

    Hi all,

     

    Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further. 

     

    Apologies for any inconvenience this caused, and thank you for using Dropbox!

     

    Thanks,
    Frank

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago

Hey mig42 ,

 

I would like to look into this!

 

Dropbox was experiencing some temporary issues yesterday as stated here,  so it might have affected your services.  Our engineers have been working on this, it should be fixed now. 

 

Can you please try again and let us know how this goes? If you still get an error, a screenshot would greatly help us see and determine the cause.

 

Hope this helps!

mig42's avatar
mig42
Explorer | Level 3
9 years ago

Ok, I tried again and still the same outcome. Same thing happens on Safari and Internet Explorer and on my iPhone. Here's my screenshot

  • Frank_S's avatar
    Frank_S
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hi all,

     

    My name is Frank and I’m a member of the Dropbox specialist team. Thank you for reporting this issue with playback of shared video files! 

     

    Sink: I've been able to reproduce playback problems for your file on most major browsers. I've escalated this issue to our engineering team for further investigation.

     

    mig42: As your problem is with a different file type, would you be able to share a link to the affected file, for us to investigate if it is due to the same root cause? If you don't want to share a link to the file publicly on the forum, you can also write in to our Support team with details of your issue, and we'll continue the investigation from there.

     

    I'll update this post when we have more information.

     

    Thanks,

    Frank

    • mig42's avatar
      mig42
      Explorer | Level 3
      9 years ago

      Thanks Frank, I will send the affected links to the support team link.

    • Sink's avatar
      Sink
      Helpful | Level 5
      9 years ago

      Thanks Frank.  Just to be clear, it's not just that video that's affected. Pretty much everything will not play.

      • mig42's avatar
        mig42
        Explorer | Level 3
        9 years ago

        My ticket with is still open with Support for this issue. So far no resolution. 

         

        Have you had any success Sink?

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