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mig42's avatar
mig42
Explorer | Level 3
9 years ago
Solved

Video won't play when shared

I've been sharing videos by using the 'copy dropbox link' option with no problem ever. The past 2 times though there's been a line through the play button on the link. When I click it it says 'this f...
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  • Frank_S's avatar
    Frank_S
    9 years ago

    Hi all,

     

    Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further. 

     

    Apologies for any inconvenience this caused, and thank you for using Dropbox!

     

    Thanks,
    Frank

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hey 
Sink, t
hanks for checking in & sending over your ticket ID!
 
I can see that this has been sent a higher level of support & our team specialists have been working on a resolution on this issue. 
 
They’ll get back in touch on your open request with additional steps to follow & I’ve made sure to transfer your comments on, so rest assured that you're in safe in hands from now on. 
 
Thanks for bearing with us & I hope you have a great rest of the day ahead!
Frank_S's avatar
Frank_S
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi all,

 

Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further. 

 

Apologies for any inconvenience this caused, and thank you for using Dropbox!

 

Thanks,
Frank

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