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dschuett's avatar
dschuett
Explorer | Level 4
6 years ago
Solved

Videos don't play in Vault on mobile app

I have a few mp4 videos in my vault that will not play. I get the following error: "Couldn't connect to Dropbox. Please check your internet connection and try again." However, if I copy one of the same videos to a folder outside of the vault, it plays just fine. This is on the latest Android mobile app on a Pixel 4 XL. I know this is still in beta, so you can consider this feedback. Is anyone else having this issue? Hope it gets fixed soon!

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  • PeterL66's avatar
    PeterL66
    Helpful | Level 6
    6 years ago
    problem seems solved! Great!!

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