Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Loveafrica's avatar
Loveafrica
Helpful | Level 6
8 years ago
Solved

Videos freeze after few seconds

I am working on an ipad Pro. A few months ago I puchased a tutorial consisting of 11 seperate videos which required me to use Dropbox to download them. All these videos worked perfectly at first.  ...
desktop
Mobile
Preview
sort
  • Loveafrica's avatar
    Loveafrica
    8 years ago

    Hi Jane

    I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

    I have since deleted the troublesome videos from my Dropbox.  

    ‘Thanks to all who offered help. I am most grateful. 

emma5's avatar
emma5
New member | Level 2
8 years ago

This happened to me too.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey emma5, thanks for reaching out to us on our Community on this behavior, let me follow-up a bit more closely with you! 
 
For starters can you let me know if you had received these videos in a view-only shared link 🔗 or someone invited you to a shared folder :dividers:? Does that happen with all your videos or just some of them? I’d greatly appreciate any detail you could share with me here, so as to get a better understanding of what’s happening. 
 
I’ll be awaiting your next post here, so as to work together on a fix! 
 
 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!