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MartyTTM's avatar
MartyTTM
New member | Level 2
3 years ago

Video's not playing all the way through.

Uploaded video's don't play all the way through either online or after downloaded. Get this error when trying to view in Dropbox.   Maximum retry limit reached for [Removed as per Community Guide...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MartyTTM, thanks for bringing this to our attention.

 

Are the files not previewing when logged into your own account, or via a shared link?

 

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

This will help me to assist further!

MartyTTM's avatar
MartyTTM
New member | Level 2
3 years ago

I'm now trying via file explore and using media player. The file is set to available offline, but it only plays about 5 min in the media player. I wouldn't think having internet issues would affect it ones it on my machine, but maybe. The file has the green circle with the check mark.

 

Thanks for the quick reply.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If the file have a green icon, and still doesn't play the whole way through, then there's two possibilities. Either the file uploaded to the site is incomplete, or the media player cannot play the whole file for some reason.

    • MartyTTM's avatar
      MartyTTM
      New member | Level 2
      3 years ago

      It plays for 23 minutes of the 34 minutes video on Bing and Crome and then I get the retry error. I'm pretty sure I view the video all the way through when I uploaded to dropbox.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Are you on a stable internet connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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