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Explorer | Level 4

6 years ago

Solved

We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

this issue is happening to me as well - please send a solution!

Lusil
6 years ago
Thanks for getting back to me on this, allison12345, and thanks for posting your query on the Community, HugoStrange.

In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there.

Looking forward to hearing back from you!

20 Replies

Replies have been turned off for this discussion

Lusil
Dropbox Staff
6 years ago
Hey there helencpalmer75,

Initially, please note that when this behavior was reported in this thread, it was temporary and is now resolved.

However, if you are seeing a 500 error, could you please clarify when exactly? Is it when you try to sign in to your Dropbox account or when you navigate to a specific tab?

Let me know what you find!
- helencpalmer75
  Explorer | Level 4
  6 years ago
  Hi, We have a team folder which we share, but all the documents within this folder all experience the error “‘404’ we cant find what you’re looking for…” when you try and open or download them
  This seems to have happened since the upgrade last week... but may be just a coincidence.
  How can i get help on this please urgently...
  - Walter
    Dropbox Staff
    6 years ago
    Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?
    
    If this persists across other browsers or an incognito window, could you send us a screenshot of the error you get so we can investigate further?
    
    Last but not least, are all members of the team affected by this?
    
    Let us know here and we'll take it from there!
allison12345
Explorer | Level 3
6 years ago
I am also getting this error message when trying to open files from a team folder. Is there a solution for this?
- Lusil
  Dropbox Staff
  6 years ago
  Hi there allison12345,
  
  As Walter mentions in their previous reply, please bear in mind that if you’re getting a 404 error when trying to access a shared link, it usually means that the file has been deleted from its Dropbox folder.
  
  In this case, if this was a file in your account, please check to see that it’s still located in your Dropbox (potentially in your deleted files tab) or, if it’s sent by another user/member, please contact them for more info.
  
  If I’ve misunderstood your concern, please don’t hesitate to get back to me with any additional details, relevant steps that you take that results in this error, as well as screenshots (without any personal info) so that I have a better understanding of your experience.
  
  Thanks in advance!
  - allison12345
    Explorer | Level 3
    6 years ago
    Thank you for the reply. I uploaded the document several times and still can't open it. No one else in the shared folder can either. We can't open any files in the shared folder. This is the main shared folder my team uses.

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