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joelandamber's avatar
joelandamber
Helpful | Level 6
6 years ago
Solved

When forcing a PDF to preview in a browser, it only shows the first page

Hi! I'm running into an issue when previewing a pdf file in dropbox only shows the first page of the file (picture below for reference). I use the "raw=1" extension at the end of the file, and so ...
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  • joelandamber's avatar
    joelandamber
    6 years ago

    Ok, seems I've finally solved this.  For some reason, any time I tried to compress (use a 3rd party compressor) or checked the "Optimise for Fast Web View" in InDesign, it wouldn't load properly.  I managed to keep the file sizes under 15mb, (most were in the 1-2mb range) without compression and now they all load properly.  So it seems there's something with compressing or optimizing for web view that Chrome didn't like, but at least they all work now!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for your swift response Joe; I appreciate it. 

 

Since this works fine on IE, it seems like your Chrome browser is acting up; what version are you running exactly? Can you see if there's an update available?

 

On your last query, I'd check if the files in question are Dynamic PDF documents (including bookmarks, hyperlinks etc.) as there might be a setting within Adobe's InDesign program that's interefering and causing this issue when previewing your PDF files on Chrome. 

 

Keep us posted anyhow joelandamber! 

joelandamber's avatar
joelandamber
Helpful | Level 6
6 years ago

Chrome appears to be up to date, running version 80.0.3987.132 (Official Build) (64-bit).

Based on above recommendations, I disabled all the extensions and got it to work for a couple of days, then it stopped working again.  I've tried disabling all extensions, clearing browser, etc again and so far that hasn't helped.

There's a chance I exported using a Dynamic PDF, unfortunately I can't open the InDesign files on this computer... will have to wait until later this week to try a different file type... sorry!

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