Forum Discussion

gcsheph's avatar
gcsheph
Explorer | Level 4
6 years ago
Solved

When I share a file the preview is cut off after 15 minutes. Why is that?

I shared a 17 minute (1.11 GB) .mp4 file. It was reported to me  that the video stops  after 15 minutes with the note that it must be downloaded by the recipient to see the whole thing.  Does the rec...
desktop
Preview
sort
Web
  • Jay's avatar
    Jay
    6 years ago

    If the owner of the file is on a Basic plan, then the first 30 minutes can be previewed. Plus, Professional and Family plans are 60 minutes, and Business plans allow for 4 hours. Files can still be downloaded and viewed normally on their machine.

     

    If your video is less than 30 minutes long, then you can share it and everyone can view it without reaching the 30 minute cutoff.

     

    Bear in mind that previewing and download via a shared link does contribute to the daily bandwidth limit.

     

    Let me know if you need more info!

TJVeen's avatar
TJVeen
New member | Level 2
6 years ago

The recipients can only view 15 minutes of the 38 minutes, however the entire video file is in the folder.  (My storage is not at capacity.)

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there TJVeen, thanks for checking in with us. 

     

    I moved your post here, where other users have also expressed such an issue. 

     

    Have a look at what is mentioned, and let us know if you have any other questions. 

     

    Cheers!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!