When I upload my images to Dropbox, it COMPLETELY changes the color.

If you're viewing the file on the Dropbox website, you're looking at a transcoded preview of the original. To view the original file, download and open it on your computer.

I uploaded these images for the purpose of a client previewing the images. They have always been previewable in the original colour previously, i don't want my client to have to download 100 files just to preview, the preview should not be in the incorrect colour. i have never run into this problem before so rather than a quick fix of downloading to see the original, i'd prefer to know why the preview is now suddenly messed up, as it's never been before.

Hi

I am experiencing the same problem, especially with photos with bigger file sizes, they de-saturate and get a green tint. Even when I download it from dropbox it is still different than my original photo. 
Your help would be greatly appreciated.

Hey Fraser Schenck, sorry to hear you're having issues with this.

Could you please clarify how exactly are you uploading the problematic photos to your Dropbox account and where exactly are you previewing them?

Is it through the mobile app or via our website through a web browser for example? 

Hello,

I am having this same issue, I uploaded about 350 raw unedited photos for a client to view to pick their top favorites for me to edit and every single photo is tinted green on both my screen and their screen.  This is really upsetting because I paid for the upgraded professional dropbox as a professional platform for my photography business and this is a headache. Is there a fix for this problem?

Thank you,

NPaladino

Hi NPaladino, thanks for posting here! 

How exactly did you upload the content on your end? Which platform did you use? 

Also, if you download a test file from Dropbox, do you still see the green tint?

Keep me posted!

Hello,

I am a photographer and use Dropbox to deliver my images. I upload them in JPEG format. I've been extremely frustrated lately, because of my clients downloading the images with a weird desaturated tint. It is very obvious that the image is in different colour. I've asked the client and they download images directly from dropbox (no screenshots).

Hi gudmormedia, welcome to our Community! 

How do you share your images with your clients? Have you tried downloading them on your end, and if you did were the results the same? 

Let me know more, and we'll take it from there! 

yes, I have downloaded the images both on my laptop and my phone without no issues. It must be something with a browser and the color space that my client is using.

Hi gudmormedia, it's definitely a good sign that it's looking the way it should on your end. 

Have they tried using a different browser on their end? Is it possible that it's their monitor, distorting the color?