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Why are files made available offline on Android sometimes not available?
I use Dropbox to store all my music files(MS word). I use my Windows 10 PC to create all of the files. All of the files upload fine into Dropbox. I make the folder contents available off line on 2 An...
Have you tried these steps to keep the files updated on the mobile app?
Hi Megan, The process you describe is exactly what I do. Adding files to Dropbox from my PC always works. I have songs going back to 2014 (in MS word) and have used the system since then. A while ago there must have been an update that stopped the rotating "sync" icon showing the update process. When synced , the icon would show green with the tick. (which I have since learned is a down arrow??) It was easy to see progress and I could leave the tablet on line until I could see that all off the files were "green" That is no longer the case and there are occasions where the file shows green BUT it is not available offline. I need to turn off WiFi to prevent any "pop ups" etc whilst playing. I'm using Windows 10, Android App version 384.2.2. Thanks. Dave
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Dave81, just to make sure we're on the same page: are you talking about the icons when you access our desktop app, or mobile app?
Feel free to send me some screenshots if you have any, in order for me to get the visual too.
Hi Megan, I never have a problem with my Dropbox desktop app. This is the only way I add new files or edit existing files. Its the Android mobile app that I have problems with. Updates or additions made on my desktop PC update my Drobox folder fine. BUT ... it is never clear if these updates have been done on my Android tablet (despite the "green tick/arrow" showing that it is in sync). The problem is there is no indication as to what is happening on the tablet , there is no prompt to say that "Sync is in progress" or "sync is complete" If I update a file from the PC there is no way of knowing if the file on the tablet has updated......the green tick/arrow does not show this , as it stays green even tho the file is out of date. Hope this info helps. Thanks.
- Hannah
Hi again, Dave!
Just to confirm, when you update your files through the Dropbox folder on your computer, do your updates appear in your account on dropbox.com as normal?
Yes always updated as normal. I always just "copy and paste" the files i want updated. Like I said , this has worked fine for the last 10 years to both my tablets. It would be solved if there was a message to say e.g "700 files synced at 19:25" or "Sync in progress"
- Jay
Hi Dave81, do you see the old version of the file in the Dropbox mobile app, or the Office app?
Generally, for Office documents, there is a cached copy in the Office app itself, and that might not get updated with the latest copy from Dropbox, which could be why you're seeing an older version of the file.
Any new file version I make , done on the PC, is manually uploaded to Dropbox so is obviously updated fine. Its on the tablet where I do not know if the file has synced or not as it displays the green tick even when I know that it is not in sync. is it not possible to have some way of informing that all "available off line" files were synced at whatever time ?
- Jay
Have you tried these steps to keep the files updated on the mobile app?
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