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Cbrown1221's avatar
Cbrown1221
Explorer | Level 4
2 years ago

Why are my files corrupt?

I have JUST noticed today that MANY files on my dropbox are corrupt.  Some are new, some are 4 years old.  I click on it, it says "Word unable to read this document.  It may be corrupt."   WHAT...
Error Messages
Microsoft Office
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Cbrown1221, thanks for bringing this to our attention.

 

Are you viewing this on the Dropbox site, mobile app, or on your computer?

 

What version of Word are you using to preview the files?

 

This will help me to assist further!

Cbrown1221's avatar
Cbrown1221
Explorer | Level 4
2 years ago

I am viewing this on my computer.  I am using 

Microsoft® Word for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do any of the files preview on the Dropbox site? Is there any version history on them to show that they were changed?

    • Cbrown1221's avatar
      Cbrown1221
      Explorer | Level 4
      2 years ago

      They do not preview on Dropbox.  There are no previous versions available.  Details are unavailable for the selected file.

      There's gotta be 50-100 of these in my dropbox.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        It sounds like the files are corrupted somehow. If there's no version history on them, it could mean that they were originally uploaded corrupted, or it's outside the recovery period.

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