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Spillie's avatar
Spillie
New member | Level 2
7 years ago

Why are photos lower quality when viewing in the mobile app, but not on the PC?

Hello, When i look to pictures on my samsung s10+ dropbox app the pictures are not that quality looks like (when i zoom in i see it clearly) then when i see it on s10+ gallery. Why?The size are the...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey Spillie,
 
To be able to see the photos in full resolution on your mobile device, as well as exporting the files you can try making them available offline within the Dropbox app. Otherwise, if you are previewing the file through the app, the photo will be scaled down for faster loading as it is not stored locally on your device.
 
Having said that, I’ll make sure to pass along your comments to our dev team for review in future improvements.
 
Hope this helps - Thanks!
Spillie's avatar
Spillie
New member | Level 2
7 years ago

Hello,

Now for example 1 folder offline made it...you can see it now it is 1 green arrow on that folder.

But when i clicked on the offline folder stil same poor quality,not same of gallerie...

So i guess also not solution or do i something wrong with this offline folder...means that i have to click n the folder in dropbox or means offline other place to look ? i guess not.

i thought you said when the picture open from dropbox and the picture is also stored on the device pc or smartfoon the quality is the same? but that doesnt seem ok also... or do i misunderstand this...

i'm still not see if there is solution...

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