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Why can't I sync my files?
Hi Richard2000, let's jump right into this!
It seems you're having some trouble syncing your files when using the desktop app.
As a first step, can you clarify if the number of files is stuck there, or if it's decreasing with time? Also, keep in mind that you're using a beta version of our app.
I'd suggest that you downgrade, in order to see if this is causing any issues. You can do this by going into your account settings on the Dropbox website and turning Early releases off. After that, install one of the stable builds of the Dropbox application.
Keep me posted!
5 Replies
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- Megan
Dropbox Community Moderator
Hi Richard2000, let's jump right into this!
It seems you're having some trouble syncing your files when using the desktop app.
As a first step, can you clarify if the number of files is stuck there, or if it's decreasing with time? Also, keep in mind that you're using a beta version of our app.
I'd suggest that you downgrade, in order to see if this is causing any issues. You can do this by going into your account settings on the Dropbox website and turning Early releases off. After that, install one of the stable builds of the Dropbox application.
Keep me posted!
Where can I download the stable version of the Dropbox app?
- Megan
Hi Richard2000, you should be able to find it in the hypelink in my previous response.
If you have any issues, let me know!
Success, thank you very much for your help!
- Walter
We're glad to hear it's sorted and thank for keeping us in the loop too Richard2000
See you around the Community and take care!
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