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GMo1's avatar
GMo1
Helpful | Level 5
7 years ago
Solved

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
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  • Mark's avatar
    Mark
    7 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

GMo1's avatar
GMo1
Helpful | Level 5
7 years ago

Hello-This is GMo1 (I started this post) here's the details of my issue:

I make a Quicktime video in pro tools. The Quicktime plays back perfectly in sync from desktop in various players.

I upload Quicktime to dropbox and email link to Quicktime.When playing Quicktime from link (Streaming from Dropbox) Quicktime video is very out of sync with audio!

This has been confirmed across multiple computers,phones,etc.

If Quicktime is downloaded from Dropbox to desktop,it plays in sync once again.

The workflow of the company requires the streaming from Dropbox to work in sync.

In the past, I've sucessfully uploaded literally hundereds of Quicktime videos to Dropbox and had links play back perfectly. Nothings changed on my end. Would really love to get this figured out please.

BTW- I've tried converting Quicktime to many different video types and sizes.No improvment.

        Your help most appriciated!

          Thank you!

         

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey GMo1, sorry to hear that you’re still having trouble with this. 
 
In order to have a more in-depth look of the behavior you’re experiencing, I’ve sent you a ticket to the email address associated with your Community profile, so please check your inbox for my latest message. 
 
Cheers!

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