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GMo1's avatar
GMo1
Helpful | Level 5
7 years ago
Solved

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
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  • Mark's avatar
    Mark
    7 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi slagojr, sorry to hear that. 
 
Could you please elaborate a bit on the behavior that you’re experiencing with your videos? For example:
  • Is the sound not in sync with the video or vice versa?
  • If you’re previewing it from the website, have you tried playing it from another browser or an incognito window?
  • Could you also try downloading the video locally on your device and see how it plays from a third party app?
Any additional info would be very helpful. 
 
Thanks in advance!
slagojr's avatar
slagojr
Helpful | Level 5
7 years ago

I am facing a strange problem. I upload the video with audio in sync. When streaming it at Dropbox, it plays out of sync and if I download the file from there it still out of sync!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for getting back to me, slagojr. 
     
    Bearing in mind that Dropbox cannot and does not alter your files in such a way, if you download the video locally on your device and it still plays out of sync, it likely means that the video was uploaded like that. 
     
    If you feel like this isn’t the case, try playing the video from another browser, or downloading it and playing it with a different third party app. 
     
    I hope this helps to some extent, but let me know if you have any other questions!
    • marcusmcgill's avatar
      marcusmcgill
      New member | Level 2
      7 years ago

      You say that dropbox doesnt alter the files in such a way as to cause this problem. But i too am having the same problem. I dont think all of us could be having the same issue independently wihtout there being an issue with dropbox's streaming of uploaded quicktime vids. I download the file and the audio is synched with the video the way it should be. Its like watching the old Godzilla movies. Mouths move and the sound comes later. Very frustrating.

      How about a fix?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey there marcusmcgill, 

        In order to have a closer look into this, due to account-specific info that'd be necessary to investigate, we'd have to move this discussion to email. 

        As such, I was able to locate your ticket and can see that a member of my team has reviewed and replied to you. I've also made them aware of your comments, so when you have the chance, please check your inbox for their latest message. 

        Thanks in advance!

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