We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Why is my .mov audio out of sync when streaming from Dropbox?
So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link? If I download Qu...
The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com
Lusil
Dropbox Staff
Dropbox StaffYou say that dropbox doesnt alter the files in such a way as to cause this problem. But i too am having the same problem. I dont think all of us could be having the same issue independently wihtout there being an issue with dropbox's streaming of uploaded quicktime vids. I download the file and the audio is synched with the video the way it should be. Its like watching the old Godzilla movies. Mouths move and the sound comes later. Very frustrating.
How about a fix?
- Lusil
Hey there marcusmcgill,
In order to have a closer look into this, due to account-specific info that'd be necessary to investigate, we'd have to move this discussion to email.
As such, I was able to locate your ticket and can see that a member of my team has reviewed and replied to you. I've also made them aware of your comments, so when you have the chance, please check your inbox for their latest message.
Thanks in advance!
I have the same exact issue.
My guess had been that allot of the ProTools movies I upload have empty space at the top before picture (i.e. two seconds blank before picture).
The way DropBox is encoding the files for preview must somehow be trying to sync first audio with first picture, hence the sync issue.
This is just a guess, by the way.
It happens in Safari and Chrome. I have not tried any other browsers.
My clients are bewildered that my screeners are all out of sync.
Fortunately one of them mentioned it to me or I would not have even known! This has evidently been a problem for quite some time, I just never preview my own stuff from DropBox and nobody bothered to tell me.
I've resorted to zipping every file I put up so that they HAVE to download it and not just screen it in the browser.
This really is terrible and needs to be fixed.
- Lusil
Hi there michael J.30,
Thanks for the descriptive post regarding the investigation you've carried out - awesome work!
In order to further troubleshoot, could you please try previewing your file(s) in incognito/private browser mode and ensure that you're not running any third party browser extensions?
Let me know what you find!
I got the same problem. Can you email me at [personal information removed] ? Please.
- Lusil
Hey jannieves, thanks for checking in with us!
I'm only able to contact you to the email address connected to your Community profile for security reasons and have removed the one you mentioned in your post for privacy purposes.
As such, I've sent you a ticket, but if you'd prefer a different email address than the one I've contacted you on, submit a ticket to our Support team and let me know its ID so that I can have a look into it.
Thanks! :grin:
IS THIS A JOKE???? Has anyone resolved this?
I want a full refund.
- It stuns me how many people don’t bother to read the entire thread. I posted the solution months, maybe a year, ago. It has nothing to do with Dropbox and everything thing to do with embedded codex. Do a little research.
It is def something dropbox is doing in the upload process lol their lack of meaningful reply or addressing the issue is laughable
Having the exact same issue, save a file from my iPhone into Dropbox and now the video's audio is not in synch. Looking for a solution, this is how we share video clips with my creative team.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
