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MoniqueWill's avatar
MoniqueWill
Explorer | Level 3
7 years ago
Solved

Why was my account disabled?

Why was my account disabled? Like seriously? I have valuable things there, I’m an active on Dropbox so please tell me why? My email is [personal information removed for security purposes]
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  • Walter's avatar
    Walter
    7 years ago

    Thank you for that Monique!

    I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there. 

    Talk to you via email soon!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the quick response Monique - much appreciated.

I'd really need a screenshot to identify the root cause of the problem here - could you forward me a screengrab of the exact error you get so I can have a better look into this?

Thanks!

PS: Note that I removed your personal information for security purposes. If you'd like to reach out to our support team for more account specific assistance you can do so from the following page:  https://www.dropbox.com/support

MoniqueWill's avatar
MoniqueWill
Explorer | Level 3
7 years ago
How can I upload a picture?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Just use either of the buttons shown in the screenshot below: 

    Thanks in advance Monique!

    • MoniqueWill's avatar
      MoniqueWill
      Explorer | Level 3
      7 years ago
      Okay I’m going to get on a computer to do it, I’ve been using my phone!
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Oh, I see now - thanks for the update! 

        While you're at it, could you try to login to your account from a computer as well and let me know if you're getting the same error?

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