Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

geokar1100's avatar
geokar1100
Helpful | Level 6
6 years ago
Solved

Windows File Explorer crashes only in the Dropbox folder

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...  - I can access my Dropbox files from within my programs, li...
desktop
View
windows
  • geokar1100's avatar
    geokar1100
    6 years ago

    Hi,

     

    Thanks for your help. I had no idea I was using a beta version. But, last night I was just poking around and I clicked on Troubleshoot Compatibility on the program file. The troubleshooter changed the compatibility to Windows 8, and now everything works great. Except searching withing Explorer but that's in every folder.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I can see from the screenshots that you're on the beta version of the desktop app.

 

For this reason, could you try running the stable one after unchecking the Include me in early releases option from your online settings:

  1. Log in to the website.
  2. Click on you account avatar at the top right corner of the page.
  3. Go to Settings.
  4. From the General tab, scroll down to the section titled Preferences and uncheck the box next to Include me in early releases.
  5. Download and install the current stable version of the desktop app. 

Please bear in mind though that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

 

Let me know how it goes, geokar1100!

TFPC's avatar
TFPC
New member | Level 2
6 years ago

Same problem, my Windows 10 File Manager freezes when clicking to open Dpbx files in my local disk. Other local Files justo open fine.  Assume started after last Windows 10 update. 

Not using Dpbx Beta

Any identified issue and/or solution ??

 

  • mtnbikir's avatar
    mtnbikir
    Helpful | Level 5
    5 years ago

    This app has more bugs than Minnesota in July.

     

    I've done all the above.  It's not a beta version, plus I have un in stalled re installed several times using Admin.

     

    Help!

     

    Explorer is frozen !

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hi mtnbikir, just to clarify, when you install with admin privileges, this means not right clicking the file to run as administrator, as per these steps.

      If you're still experiencing issues with the app, you can contact the support team directly for them to investigate further.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!