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Forum Discussion
FrancisBacon
6 years agoExplorer | Level 4
Windows File Explorer Dropbox Folder failing to open some files
Hi
My employer uses dropbox as a shared drive, and has done so successfully for several years. However I've just started, and have run into an issue where many files are not openable via the window...
- 6 years ago
Thanks for the follow up Francis!
Can you please install our new desktop app's stable version (90.4.307) and let me know if you're still seeing this?
While at it, make sure to install it with admin rights on the affected computer to enable Smart Sync to work properly.
Keep me posted!
FrancisBacon
6 years agoExplorer | Level 4
Hi Walter
It was the admin rights issue affecting syncing. I got my IT department to install it as an admin and everything appears to be working properly now
Thanks for your time!
Walter
Dropbox Community Moderator
6 years agoThanks for keeping me in the loop Francis; I'm glad to hear it's sorted now.
Should you ever come up with a Dropbox question, please feel free to nudge us here.
Have a lovely week!
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