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WOPI Version of .xlsm files opening in Desktop App. Why is this happening?
Hello,
With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm files, no one else in our organization has this issue. According to ChatGPT, the file(s) and not corrupted and it is not a Microsoft issue. All xlsm files for this user are offline files. I employed autoruns and unchecked some Dropbox extensions to force open xlsm files as 'local' files without Dropbox trying to open the WOPI version, which is unusable. We have thousands xlsm files we use daily, and cannot nor should have to copy each file over to this users' desktop and copy them back to the desktop app as that is a huge waste of time. I'm confused why he is the only user that is impacted this way and hoping someone can provide some solutions so this user can use xlsm files in the desktop just like the rest of us.
Thank you in advanced.
Hi Jon,
Thank you for writing this, we were able to find a solution to the almost exact issue. For anyone that runs into this issue, "Dropbox for Teams" can be found using the instructions below:
- Open New Excel
- Click Account in the bottom left corner
- Located Connected Services in the bottom left section
- Remove Dropbox for Teams
15 Replies
Thx a lot !!!! I have removed the "Dropbox for Teams" and the WOPI url as gone ! Big up Jon
Hi Jon,
Thank you for writing this, we were able to find a solution to the almost exact issue. For anyone that runs into this issue, "Dropbox for Teams" can be found using the instructions below:
- Open New Excel
- Click Account in the bottom left corner
- Located Connected Services in the bottom left section
- Remove Dropbox for Teams
- Megan
Dropbox Community Moderator
Hey Grinch, thanks for posting here today!
When did you first notice this behavior? I'm also guessing you're also using our desktop app like the OP mentioned, right?
Does this happen with all of your Excel files, or some of them? I'd love to know any troubleshooting steps you've tried so far, in order for us to be aligned.
Thanks a bunch!
I open Dropbox and open the excel file. Then I try Open in Excel. I get message Can’t open Excel File.
Looks like at some point "Dropbox for Teams" was added as a connected service in Office 365. Not sure why. Removing that looks like it solved the issue. Doesn't sound like whatever that service is works properly.
- Jay
There shouldn't be any local options, as co-authoring is disabled from the admin console, which would disable it for the whole team.
We did try marking as local with the same error message. I have not changed anything on the admin side, so as far as I know co-authoring was never turned on.
I just went ahead and set all the Microsoft apps to "block" though as a precaution. Is there anything local for this user I need to do to disable co-authoring?
- Jay
Could you try marking the file as available offline/local to see if there are any changes when opening the file?
If you believe you enabled co-authoring, have you tried disabling it to see if this helps?
Double clicking on the file through the Dropbox folder. We have our files set to online-only by default. I set ever PC up exactly the same and this is the first time I've ever seen this error.
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