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Wrong file version opens
I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone.
I have been updating this file daily for the last few weeks. Today, when I open the file, Excel opens and shows me a much older version. Roughly 90% of my added data is not showing when I open the file.
Oddly, the "Preview" of the file on my desktop explorer window properly shows the current version. Also, If I right-click on the file to view the "Previous Versions", the "Current Version" shows a preview with the proper information.
Why can't I get the "current version" file to actually open, all of the sudden? Thanks in advance!
19 Replies
- Daphne,
I just made a couple of edits to my previous rather lengthy post, hoping to eliminate some possible confusion in my description. You should probably re-read it before offering any additional response, in case my clarifications changed your understanding of the issue.
Thanks,
Roger - Daphne,
I've been watching this thread but somehow missed your suggestion (Tuesday!?) we switch to another venue. Yes, that would be fine, but I haven't seen any emails coming from anywhere! Sometimes messages get lost through spam filters. Please try again.
Thanks,
Roger - Daphne,
I'm having issues with my Dropbox profile. I originally set it up through my work email, but then my wife started using it at her job and somehow Dropbox co-opted my profile with hers and her work account won. So it's possible that any messages you sent to me went to her work email. Whenever I open Dropbox (anywhere) I always have to choose between Personal and Business option, but either one always refers to me by her name, not mine! My Dropbox Profile on my Pixel doesn't even show what email it's associated with (at least, I can't find it!), but it says my name is hers. I can't login to Dropbox at work anymore, because our IT department has blocked the Dropbox URL! Bottom line is, I don't know how to reach you except through this forum, and I don't know how to give you any alternative that isn't visible to other users, which is no doubt why you didn't refer to my email specifically, either. Any suggestions?
Roger - Daphne
Dropbox Community Moderator
Hey Redsnapper, thanks for all the updates here!
I hadn't previously sent you an email as I wanted to check with your first, but I've just reached out to the email linked with your profile here.
Can you let me know if you received this when you have the chance to check your inbox?
We can look into this better through our Support channel with the info that I'll have at hand there.
Thanks!
Three years later and I'm having pretty much the same behaviour. Right now I'm on a computer with no dropbox app installed. I'm accessing my files through the web. Opening the very same file in preview/read only shows an old version, but opening it in excel for the web shows the up to date version. This is quite confusing.
Have you found a solution/cause in the meantime?UPDATE: This same behaviour happens when using the other computer, where the dropbox desktop app is installed. When using the web app I get the same behaviour: Old version in preview/read-only and up-to-date version in Excel for the web.
I've tried it on firefox and Chrome. Same result.
By the way, I'm on W10 Pro 22H2- Nancy
Thanks for reporting this, GasparM.
Out of curiosity, is everything working OK when accessing the Excel file via the Dropbox app on your second computer?
Also, if you haven’t tried this already, I’d like you to test this via an incognito window as well on your web browser, and let me know what happens.
Hi Nancy,
thank you for coming back to me. I'm not sure what you mean by accessing the file via the installed dropbox app. Maybe there is "another" app I'm not aware of, but the one I'm using "only" synchronises my local folders with the cloud. When I want to open a file this same app either opens the regular windows explorer: This works as supposed. The local file opens and it is the up to date version.
Or I can open dropbox.com from inside the app and the known issue happens as described.
I've tried an incognito window and same problem persists. I expeceted it since I already tested a different browser with the same result.
Now I'm done with these files and I probably won't need them anymore. Maybe I could somehow delete the old versions, or just move the up to date file out of dropbox, and then back in again. I'll wait a couple of days in case you want me to do more testing.
Cheers- Nancy
Thanks for the updates, GasparM! I was referring to the Dropbox desktop app indeed; apologies if I didn’t make it clear.
What you suggest towards the end may be a good thing to try; what you can do is open the local Dropbox folder on your computer, move these files to another location on your device (which will also remove them from your web account), and then re-add them to your desktop app and let them sync to www.dropbox.com.
Does that make any difference at all?
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