Forum Discussion

Caloring's avatar
Caloring
Helpful | Level 5
4 years ago

Any update with this? Same issue with new M1 iMac running Monterey. Files work fine on all other computers (Big Sur).

 

lingoliz's avatar
lingoliz
New member | Level 2
4 years ago

I've got the same issue - someone please help. Small files, big files, all the same. I don't think it's exclusive to dropbox files though - this is happening even with a zip I made on this machine! Using Monterey... relatively new machine to me...

    • Lightfield's avatar
      Lightfield
      Explorer | Level 4
      4 years ago

      The workaround essentially shows that the -79 disk error is due to how dropbox is compiling the zip. They are hardcoding the original path to the files in the extraction. Which if you use dropbox to sync presents a conflict hence the error -79. The encoding for the zip shouldn't be included so the unzip should take place in the directory where the downloaded zip was located. 

      • lingoliz's avatar
        lingoliz
        New member | Level 2
        4 years ago

        wow, that's so helpful @lightfield - thanks for explaining.

        I actually tried using external storage too, but came across the same error... transferring one zip from a mac, to another mac, just using a usb storage stick... so I'm wondering if it's a Monterey thing too?

    • Caloring's avatar
      Caloring
      Helpful | Level 5
      4 years ago

      thank you! It works- kind of annoying when transferring a bunch of stuff. But much less than doing it on older laptop and moving it back over. Hoping Mac gets on this bug with an update!

      • lingoliz's avatar
        lingoliz
        New member | Level 2
        4 years ago

        you'r welcome @caloring. Took me hours - using the old machine where the files were originally and several failed attempts at using various suggested ways with terminal before I found this (quite old) one that worked! 🙂

         

    • employee-of-the-month's avatar
      employee-of-the-month
      New member | Level 2
      4 years ago

      This worked for me. I'm glad this was a pretty simple workaround.

      • Koichi E.'s avatar
        Koichi E.
        New member | Level 2
        4 years ago

        Poor experience. It's not great I have to find a workaround to open a zip file with a 3rd party software. Terrible

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!