Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Sandi_D's avatar
Sandi_D
Explorer | Level 3
5 years ago

Zip Folder will not preview any images

Hi, I have jpeg images in a zip folder, which I was able to access before... the zip file is from 2014, but i never had any issues.  Now when I try to open the zip file to preview the images, I get a...
Error Messages
Preview
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

If the file is in your own account, do you have the Dropbox desktop application installed?

 

If so, the file should have automatically synced to your machine, and you should be able to open it from your local Dropbox folder.

Sandi_D's avatar
Sandi_D
Explorer | Level 3
5 years ago

Hi Jay, I don't... but i'm not sure why i can see everything else in my account, other jpegs that are even older than those ones?

 

sandi

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    There is a possibility that the file itself is corrupt, which is why it will no longer preview.

    Could you try another browser to download the file, since you haven't mentioned if you tried that yet?

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!