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Forum Discussion
All my files have disappeared without any action on my part. How can I recover them?
Hello,
I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion.
I have already:
- Checked the deleted files section (nothing there)
- Reviewed the events history (no clear trace of mass deletion)
- Verified connected devices (no suspicious access)
- Contacted customer support, but received no real help
- Read all FAQ articles without finding a solution
I am using a Dropbox Basic account, and I urgently need assistance to recover my data — or at the very least, a clear explanation of what happened.
Please escalate this ticket to a Level 2 technician, or provide me with a concrete solution for restoration, as this is a critical situation for me.
Sincerely
27 Replies
Indeed, I have a Basic account, which doesn’t allow me to create a ticket or communicate directly with someone from the support team. This is quite limiting.
And yes, indeed, there’s no activity at all — it looks just like a brand new account.
- Nancy
Dropbox Community Moderator
I’m glad to hear that was the issue indeed and you could access the correct Dropbox account, Eri_Biz!
Is it possible you chose the "Sign up" option today, instead of "Sign in"? Or that you were previously logged in to Dropbox with the Gmail account and your browser directed you there automatically today?
It’s possible, but I don’t see how — my Dropbox is never logged out and syncs automatically every day. I think the second option is more likely: my browser may have automatically redirected me to that account today. But how can I stop this from happening?
Yes of course !
- Nancy
Sure thing, form_ud! Before logging a ticket though, can you please clarify what you meant here?
I’m just asking because you previously mentioned that you don’t have another Dropbox account, so I’d like to make sure that’s still the case and that we’re going to look into the correct Dropbox account via email.
When looking at this page here, do you see the email address that has always been linked to your Dropbox account?
It is indeed one and the same account — the one I’m using is the one that has always been linked to my Dropbox account.
- Mark
Super User II
It is indeed one and the same account — the one I’m using is the one that has always been linked to my Dropbox account.
What does http://www.dropbox.com/events show?
Can you pop a screenshot on here?
This is quite troubling — I can see in the screenshot: "You removed your access to the shared folder 'Formation CGT Doubs.' Today, at 07:02," even though I wasn’t even at my workstation at that time. Where could this have come from???
