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TanjaArtist's avatar
TanjaArtist
Helpful | Level 5
6 years ago
Solved

Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

Hi everyone,   Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet w...
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  • Walter's avatar
    Walter
    6 years ago

    Hi all; thanks for your reports!

     

    I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device. 

     

    Could you check if this does the trick for you too?

     

     

    Thanks a bunch!

     

    Mod note: updated link in post [last update 2023]

TanjaArtist's avatar
TanjaArtist
Helpful | Level 5
6 years ago

Thank you very much Walter, you have saved the day! I am so pleased to have full function of the app again. I didn't realize how much I depend on it before this happened. Thank you again :)

Dodgertown1's avatar
Dodgertown1
New member | Level 2
6 years ago
I had been frustrated for 2 weeks with the same message. I always had access to my files on the app but then got the message that I am not connected. I had to put the Dropbox website on my phone to see my files but it was slower. Yesterday I went ahead and upgraded to Plus hoping that would solve it. I kinda needed Plus anyway but was cheaply getting by with free version for 3 years. Customer support and solutions with Free is limited. Bottom line: I found the exact issue in Community and loaded the Beta version and ALL of my files are back like they were before. I am so happy. Thank you for sharing the link.
  • ciara's avatar
    ciara
    Helpful | Level 6
    6 years ago

    same issue.. s10 . latest android, and updates for dropbox.  i use dropbox for emerg back up of docs in case i loose them (passport, reservations, etc).. its unreliable if this crap happens.. so today i moved all my folders to one drive.  I dont want to be a beta tester

     

    add this to the fact that 50% of the time it refuses to sync camera uploads (sometimes ignoring them for days unless i take a new pic on the same network). the fact that i'm now reduced to 3 devices unless i buy a subscription.. its becoming less and less my go-to app for cross platform file sharing. 

    thanks

     

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