Audio transcription malfunction, hard line breaks partway across every line

Hi everybody,

Thanks for getting in touch about this issue.

Our team is already looking into it.

Would it be alright if we contacted you through the email associated with the accounts?

We'll share more details as soon as we have them.  

Thank you. Yes, email is fine. I appreciate the efforts.

Yes thanks

Hi everybody, 

Can you please check if this issue has been resolved on your end? 

The team has confirmed that it should be fixed, and we want to ensure everything is working properly for you.

Hello...The issue continues as of 10amPT 10/21/24

There is no change in layout of text from before "hide transcript details" to after. The line break continues.

thank you

Hi LadyBug17,

Thank you for contacting us promptly.

Your information has been passed to the team to investigate the issue's persistence.

We appreciate your patience and understanding.

Hey LadyBug17, 

The team has come up with a couple of steps for you to try.

If you’re on a Mac, select the text you want to copy first and then press cmd+shift+v.

For Windows users, just highlight the text you want to copy and then you should use ctrl+shift+v instead.

This should help you maintain the formatting.

Would this help you ? 

Let us know if you need any further help.

This did not change the format...On a Mac...The format stays the same with or without transcript details highlighted.  Is anyone else having this issue?  I have been using Dropbox to copy transcript since June with no problem....until October.

Hi LadyBug17,

Thanks for reaching out and confirming this issue persists.

I’ve passed your info to the team so they can look into this issue further.

We really appreciate your patience while we sort this out. 

Thank you...I look forward to a resolution. The next time I will use the transcription function will be November 4.

Anyone else reporting this issue?