Forum Discussion

aarons1's avatar
aarons1
Explorer | Level 3
2 years ago

Can I restore older shared folders, that were deleted 60 days ago, if I upgrade my account?

I'm using a Basic Dropbox account, and discovered that some shared folders were accidentally deleted by a user 60 days ago.  The info in the Help Center indicates deleted items on a Basic account a...
Delete
File access
restore
JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 9
2 years ago

Hi, aarons1

Unfortunately, once the 30-day recovery window has passed on a Basic account, the deleted files and folders are permanently removed from Dropbox. Upgrading to a plan with a longer restoration window (like Dropbox Professional or Business) will not restore files that have already been permanently deleted after the 30 days have passed. 

JD

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