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Forum Discussion

LutherH's avatar
LutherH
New member | Level 2
5 years ago
Solved

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
Computer Backup
Delete
desktop
restore
  • Daphne's avatar
    Daphne
    5 years ago
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
LJSB3's avatar
LJSB3
Explorer | Level 3
3 years ago

I am in the same situation where I cannot remove the backup of a computer that:

  1. I don't have access to anymore
  2. Has been unliked from my account through the security page

It is causing me issues because this old backup is preventing me from backing up my new laptop.

 

Could you help me as well?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi LJSB3, how are you today?

 

Can I send you an email, in order for us to have a closer look into this?

 

Thanks! 

  • LJSB3's avatar
    LJSB3
    Explorer | Level 3
    3 years ago

    Yes please, I would really appreciate if you could reach out.

    Thank you

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey LJSB3, sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

       

      Thanks!

      • Kolam Alur Survey's avatar
        Kolam Alur Survey
        Explorer | Level 3
        3 years ago

        Same here, can't delete backup folder

        i did not have access to the device anymore, and already 'kicked out' from devices list

         

        any suggestion?

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