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Forum Discussion

LutherH's avatar
LutherH
New member | Level 2
5 years ago
Solved

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
Computer Backup
Delete
desktop
restore
  • Daphne's avatar
    Daphne
    5 years ago
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey LJSB3, sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

 

Thanks!

Kolam Alur Survey's avatar
Kolam Alur Survey
Explorer | Level 3
3 years ago

Same here, can't delete backup folder

i did not have access to the device anymore, and already 'kicked out' from devices list

 

any suggestion?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Kolam Alur Survey, could you try contacting the support team directly for them to investigate this in more detail on their end?

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