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LutherH's avatar
LutherH
New member | Level 2
5 years ago
Solved

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
Computer Backup
Delete
desktop
restore
  • Daphne's avatar
    Daphne
    5 years ago
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey LJSB3, sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

 

Thanks!

Guilherme_Maito's avatar
Guilherme_Maito
Explorer | Level 3
3 years ago

Hello,

 

I have the same problem. I already unlink the old notebook from dropbox but I'm not able to delete my backup files.

 

Br,

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Guilherme_Maito, sorry to see you're having this issue.

     

    Can you confirm that you tried to delete your backup files from the backups page online and are unable to?

     

    If so, can we send you an email, so we can look into this?

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