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Forum Discussion
Can't copy/paste a photo to a shared folder
why can't i copy a photo to a shared folder i own? I get a pop up that says "copying photo" with the choice of "cancel" or "copy" - NO "paste". Folder remains empty. (I tried "copy" - no go)
At fir...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorDo you have the Dropbox desktop application installed, and can you copy files via Explorer/Finder instead?
Sounds like a simple question! But I don't know! How do I find out? I don't have a desktop - if that answers the question. But if a MacBook = desktop, then maybe. One of my frustrations will all photo software (that I've tried) is that I do not understand WHERE and how they put stuff. In the cloud, in a library, on my desktop, where oh where are they? But thanks for the suggestion.
- Nancy
Hey robn1! Sorry for jumping in.
If you’re on a Mac device, you can check whether the desktop app’s installed on it by looking at the top part of your screen, where your clock settings are located. There, you should be seeing a small Dropbox icon.
Besides that, you can also open your Mac’s Finder and check whether there’s a local Dropbox folder with all of your Dropbox files.
Let me know if you can see any of the above, and we’ll take it from there.
Found a DropBox.app in finder. Clicked on it. Said it needed to be updated. Something to do with 32 bit vs 64 bit. No info on how where what. Otherwise nothing - no icon.
