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Can't delete my Dropbox Backup
Hi,
I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be deleted. The device does not exist in my list.
The instructions make sense but there appears to be something wrong. If there is nothing wrong with what I am doing how do you contact support to get it fixed?
Cheers, Garry
Thanks for the additional screenshot marcelltab
Could you try removing the backed up device from your account's security page and then try to delete your backup?
If you get the same results, we might need to send you an email to investigate internally.
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No errors. It just say that the file is deleted and then the files just there.
After all that, I go back the the 1st screen. The file is still there.
- Nancy
Dropbox Community Moderator
marcelltab, I can see this was posted two days ago. Are those files still there?
If yes, can you clarify the current syncing status of your Dropbox app?
Files still there.
- Walter
Thanks for the additional screenshot marcelltab
Could you try removing the backed up device from your account's security page and then try to delete your backup?
If you get the same results, we might need to send you an email to investigate internally.
It worked! Excellent Walter. Thanks
- Walter
Glad to hear it's sorted now and thanks for keeping me in the loop too marcelltab
See you around the Community and have a lovely week ahead!
