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Forum Discussion
Can't Upload to Business Dropbox
I am having difficulty uploading files and syncing folders in a work related shared folder. I had a basic account and then tried a free 30 day trial of the business account. Now that a a co-worker h...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there DeanaF - sorry to hear about this.
Based on your description, it sounds like the team in question is currently in "locked state". A team can end up in locked state if their trial period expires or if they downgrade. Locked state limits Dropbox functionality, you will have view-only access to your content, and all members will also experience the following:
- File syncing on connect computers will stop
- You will not be able to create or upload any new files and folders
- Most premium features, such as file requests and invite enforcement, will be disabled
- Team admins will no longer be able to administer and control the team in general — with the exception of a few features, most admin console functionality will be disabled.
Please note: Files will not be removed and team members will still be able to access them
If you're interested, you can learn more about the locked state in our Help Center:
As a Team admin you will have two options available at this point:
1. Purchase Dropbox Business which can be done through the decide page at
2. Disband the team — all team members will be converted to individual accounts:
Team members can opt to leave the team and the get to keep unshared content, shared folders they own and folders that were shared explicitly with them:
We generally recommend team admins take action as soon as possible can to preserve the integrity of the original team.
Once you're done with this, you should be good to go Deana!
Hey Walter-
Well, I am still not sure what to do. When I ran ot of space in my basic dropbox because of a large work project, I opted to try a 30 day Business account trial. Since that has ended, I can no longer upload or edit and my files no longer sync. I was invited to share a folder by a co-worker who has a paid Business account and was given editing, uploading etc abilities. But I am STILL getting this "locked state" error messages. So how do fix this? Do i need to cancel/close my current Dropbox account and re-open using another email since the original was under my work email? Then have my co-worker re-inviye me to join the Business shared folders?
Thanks!
Walter-
Also, I am not the admin and didnt even know i was part of a team. Can I just back of the the large folder that was originally shared with me and maybe that will solve the issue?
Thank you!
- Walter
Thanks for the additional info Deana - much appreciated.
As I wanted to help as much as I can, I've found your existing ticket on our system and reached out to you through that. Take a look at your inbox and we'll take it from there.
Talk soon!
I am a business customer and need to upload 5TB of data. It sounds like you're suggesting that I would have to perform the upload in 100 batches. If this is the case, please respond so that I may convey this information to my institution. This would constitute a serious limitation of your platform relative to other cloud-based storage services.
- Walter
Hi trodriguez2011 - welcome aboard!
I'm not sure to what exactly you're referring to here; could you please elaborate a tad on this specific part?
trodriguez2011 wrote:
It sounds like you're suggesting that I would have to perform the upload in 100 batches.
Just to make sure we're on the same page, could you also clarify how you'd be uploading the mentioned data? Are you going to be using the desktop application, the mobile app, our website directly or maybe an API of yours or an active integration of ours?
I'll be waiting for your response to look further into this!
Hi Walter,
My mistake, I responded to the wrong thread. I see that the web upload limit is 50GB. If I want to upload 5TB of data from an external drive, am I to do so in 100 batches?
