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DeanaF
7 years agoNew member | Level 2
Can't Upload to Business Dropbox
I am having difficulty uploading files and syncing folders in a work related shared folder. I had a basic account and then tried a free 30 day trial of the business account. Now that a a co-worker h...
Walter
Dropbox Community Moderator
7 years agoHey there DeanaF - sorry to hear about this.
Based on your description, it sounds like the team in question is currently in "locked state". A team can end up in locked state if their trial period expires or if they downgrade. Locked state limits Dropbox functionality, you will have view-only access to your content, and all members will also experience the following:
- File syncing on connect computers will stop
- You will not be able to create or upload any new files and folders
- Most premium features, such as file requests and invite enforcement, will be disabled
- Team admins will no longer be able to administer and control the team in general — with the exception of a few features, most admin console functionality will be disabled.
Please note: Files will not be removed and team members will still be able to access them
If you're interested, you can learn more about the locked state in our Help Center:
As a Team admin you will have two options available at this point:
1. Purchase Dropbox Business which can be done through the decide page at
2. Disband the team — all team members will be converted to individual accounts:
Team members can opt to leave the team and the get to keep unshared content, shared folders they own and folders that were shared explicitly with them:
We generally recommend team admins take action as soon as possible can to preserve the integrity of the original team.
Once you're done with this, you should be good to go Deana!
DeanaF
7 years agoNew member | Level 2
Walter-
Also, I am not the admin and didnt even know i was part of a team. Can I just back of the the large folder that was originally shared with me and maybe that will solve the issue?
Thank you!
- Walter7 years ago
Dropbox Community Moderator
Thanks for the additional info Deana - much appreciated.
As I wanted to help as much as I can, I've found your existing ticket on our system and reached out to you through that. Take a look at your inbox and we'll take it from there.
Talk soon!
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