Forum Discussion

Wojtek_'s avatar
Wojtek_
New member | Level 2
2 years ago

Dropbox hangs on Android when editing text file

I love Dropbox but I have a problem editing text files on Android. It happens every day, I want to make some note and write for a few minutes, then when I click save the message appears "the applica...
Android
edit
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Wojtek, welcome to our forum! 

 

Can you clarify the OS version of your device, as well as the version of your Dropbox app? 

 

Did the issue occur after a specific update?

 

If you can send over a screenshot of the error as well that’d be great.

 

Keep me in the loop.

Wojtek's avatar
Wojtek
Helpful | Level 5
2 years ago

Dear dropbox ( Nancy ) what the actual F* - I just almost got heart attack that someone hacked my account but now... it 's just your incompetence again - you allow two forum profiles to have same username and if you tag the OP (profile ID: 1813642,  https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813642) I get  the notification (profile ID: 581054, https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/581054). Could you kindly fix your mess?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Wojtek, sorry if this was a cause for concern.

     

    Apparently one of the usernames had a space at the end.

     

    We adjusted it to differentiate the profiles better.

     

    Thanks for the ping.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!