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Forum Discussion
Dropbox tags persisting after removal
I recently started using tags to organize some photos within my dropbox. However, I noticed that even after I remove a tag, when I search for the tag that was removed, the photos that I removed the tag from still show up. If that's unclear. Say I tagged 5 photos with the #work tag. When I search #work, all 5 come up correctly. However, if I then remove the tag from 2 of the pictures and search #work, all 5 photos are still coming up. It is doing this for multiple different tags, and I cannot get the photos to go away. I've tried re-adding the tags, checking on different browsers, and a variety of other things, but nothing works.
5 Replies
- Jay
Dropbox Community Moderator
Hi jmee, thanks for bringing this to our attention.
Are the tags visible in the properties of the images? If you add the work tag to a non-work image, delete the tag, and then search for it, does that image also appear in the search?
Is it possible that the images are being searched via the image search feature instead?
This will help me to assist further!
Hi Jay,
The tags are not visible in the properties of the image. Additionally, when I search for a tag, the images that no longer have the tag will still show up. The search results page, when in list view, won't display any tag underneath the images, but will still surface them when I search for the tag. Teh images that do still have the tag will show the tag underneath the thumbnail however.
Also, the photo names do not contain the tag or anything either. I am also not searching via the image search feature.
Really confused why this is happening, and it's really decreasing the utility of the tags feature, if searching for tags surfaces any photo that has ever had a given tag, not just those that currently have the tag.
Hi @Nancy
I've tried clearing the cache on both Safari and Chrome, and the issue persists. I'm also on the latest version (As of September 28, 2023) of both browsers. I have also tried from mobile browsers, and from a different account on a different device.
