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Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Hi Everybody,
I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!
Thanks,
Ben
same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey everyone!
Thanks for your patience while we try to narrow it down.
Does this happen while you're using a specific browser? If so, would you mind clarifying which one?
Have you made sure there are no plugins or extensions enabled that could be causing this issue? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a specific version?
Let me know more!
me pasa con todos los navegadores, con TODOS los acrchivos
el problema no es del usuario porque, como ven, le pasa a muchos
preciso la solucion
Hi Megan,
Tested on the following systems. All of them give the same result. It happens when you try to access the version history, so you can't even get to the list to restore a version.- Windows 10 - Chrome (including incognito)
- Windows 10 - Edge (no extensions)
- MacOS Montery - Chrome
- MacOS Montery - Safari (no extensions)
Hello,
I'm encountering the same problem. The history recovery feature normally works well on my machine and Fireforx browser. Yesterday I get an "error 500".
Lafcadio
It happens when I use any browser. I also have no plugins enabled.
The error message comes when you click on "version history.
