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MelGold's avatar
MelGold
Helpful | Level 6
2 years ago
Solved

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey everyone! 

 

Thanks for your patience while we try to narrow it down. 

 

Does this happen while you're using a specific browser? If so, would you mind clarifying which one? 

 

Have you made sure there are no plugins or extensions enabled that could be causing this issue? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a specific version? 

 

Let me know more! 

Twistereli's avatar
Twistereli
Helpful | Level 5
2 years ago

Hi Megan, 

Tested on the following systems. All of them give the same result. It happens when you try to access the version history, so you can't even get to the list to restore a version.

  • Windows 10 - Chrome (including incognito)
  • Windows 10 - Edge (no extensions)
  • MacOS Montery - Chrome
  • MacOS Montery - Safari (no extensions)

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