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Forum Discussion
Error (504) when trying to restore a file
I have tried different browsers and incognito mode. Any other suggestions? I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous ...
I just received a slew of copies of the file I was trying to restore to in a flood of activity in my Dropbox. Looks like it was definitely on Dropbox's side and they managed to fix it. Will they acknowledge it and say that it was an issue on their side and they fixed it? Who knows. But try again on your system, see whether you have the restored file now.
It works again for me now.
- Nancy
Dropbox Community Moderator
Glad to hear that, VietNgo! Is anyone else still having trouble with this, or has the issue been resolved for all?
It seems to have resolved for me too (I woke up today to also find a flood of files, from all my attempts to restore files yesterday...), I restored a few files to a previous history point and it seems to have worked fine.
Having this issue today. Restarted, tried different browsers, etc. It's on your end not mine so don't suggest I go through basic troubleshooting which I've already done.
Also looks like this is an issue your company has periodically. This is CORE functionality so how is this possible?
- Walter
Hi there Di12 - sorry to hear you're having issues with this.
Could you clarify if you'e getting this error when restoring from the deleted files page or the events page or both?
If possible, can you send us a full page screenshot of the exact error you're getting?
