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Forum Discussion

Nick K.19's avatar
Nick K.19
Explorer | Level 4
2 years ago

Error (504) when trying to restore a file

I have tried different browsers and incognito mode. Any other suggestions?   I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous ...
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VietNgo's avatar
VietNgo
Explorer | Level 4
2 years ago

It works again for me now.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Glad to hear that, VietNgo! Is anyone else still having trouble with this, or has the issue been resolved for all?

  • Nick K.19's avatar
    Nick K.19
    Explorer | Level 4
    2 years ago

    It seems to have resolved for me too (I woke up today to also find a flood of files, from all my attempts to restore files yesterday...), I restored a few files to a previous history point and it seems to have worked fine.

  • Di12's avatar
    Di12
    Explorer | Level 3
    2 years ago

    Having this issue today. Restarted, tried different browsers, etc. It's on your end not mine so don't suggest I go through basic troubleshooting which I've already done.

     

    Also looks like this is an issue your company has periodically. This is CORE functionality so how is this possible?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi there Di12 - sorry to hear you're having issues with this.

       

      Could you clarify if you'e getting this error when restoring from the deleted files page or the events page or both?

       

      If possible, can you send us a full page screenshot of the exact error you're getting? 

      • Di12's avatar
        Di12
        Explorer | Level 3
        2 years ago

        Restoring a previous version from the versions history page. Have tried on several computers, and even had someone with access to the folder from a different account try. So it is 100% not client side.

         

        We can create new files and then restore correctly, but this is a file that has been versioned many times over a long time. Screenshot attached. 

         

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