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Nick K.19's avatar
Nick K.19
Explorer | Level 4
2 years ago

Error (504) when trying to restore a file

I have tried different browsers and incognito mode. Any other suggestions?   I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Di12 - sorry to hear you're having issues with this.

 

Could you clarify if you'e getting this error when restoring from the deleted files page or the events page or both?

 

If possible, can you send us a full page screenshot of the exact error you're getting? 

Di12's avatar
Di12
Explorer | Level 3
2 years ago

Restoring a previous version from the versions history page. Have tried on several computers, and even had someone with access to the folder from a different account try. So it is 100% not client side.

 

We can create new files and then restore correctly, but this is a file that has been versioned many times over a long time. Screenshot attached. 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot Di12 

     

    May I ask if the version of the file you're trying to restore is within your account's version history? 

    • Di12's avatar
      Di12
      Explorer | Level 3
      2 years ago

      yes of course... that's how I'm getting the 504 error. It is top of the list version from yesterday.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I see, thanks for clarifying that for me Di12 

         

        Would it be OK if I sent you an email to have a further look internally at this point? 

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