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avhacker's avatar
avhacker
Explorer | Level 3
3 months ago
Solved

File corrupted and cannot be restored from the version history.

I have a file stored in Dropbox that is corrupted, both locally and in the cloud, so I tried to retrieve an older version from the version history to minimize the loss. However, when I accessed the v...
File access
restore
  • Mark's avatar
    Mark
    2 months ago
    avhacker wrote:

    What should I do to at least retrieve the older version of the file?

    Two things..... have you tried clearing cache and cookies on browser to see if that helps? Often it does.

    Secondly how long ago was the file last edited before this one? If it was over 30 days ago there isn't a previous version available which could also be causing the issue (assuming you are a free user). 

avhacker's avatar
avhacker
Explorer | Level 3
2 months ago

You are right. Last edit time is over 30 days ago and I'm a free user :(

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Unfortunately its not recoverable then :( 

    Dropbox changed how this worked a few years ago and now only 30 days of revisions are kept. So, if you edit a file on a Monday that hasn't been touched in 6 months and want to roll it back you cant as there isn't a previous version stored as the other version is 6 months old :( 

    Any chance a previous version hasn't sync'd to another connected device?

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