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File corrupted and cannot be restored from the version history.
I have a file stored in Dropbox that is corrupted, both locally and in the cloud, so I tried to retrieve an older version from the version history to minimize the loss. However, when I accessed the v...
What should I do to at least retrieve the older version of the file?
Two things..... have you tried clearing cache and cookies on browser to see if that helps? Often it does.
Secondly how long ago was the file last edited before this one? If it was over 30 days ago there isn't a previous version available which could also be causing the issue (assuming you are a free user).
Hi. I am a Dropbox Pro user and came here looking for any answer to my similar problem, because this is NOT how Dropbox worked until recently.
In more than a few times, as I have all my work files on Dropbox and work every day with it, I had modified an "old" file, regretted it and restored to the last saved version, that was essentially the one from 2 minutes ago!
SO even if a file was last modified even 2 years ago, if I modified it today, the previous version (the one from let's say yesterday! ) was available!
I have already submitted a ticket and are in contact with support. So far they also say the same as Mark, but I know that this was not how Dropbox worked until recently. That's why I came looking here to see if other "old" users have the same problem as me.
Mark, is this something you experienced yourself, or is your statement an interpretation of the Dropbox rules?
- Mark
Super User II
Mark, is this something you experienced yourself, or is your statement an interpretation of the Dropbox rules?
This is the new rules - but they've been in a few years now. I know myself and Rich have pointed out its not how it used to work, but, it is how it works now - and is how its documented in the help documentation, so, it is working as its intended, unfortunately.
However, if you are a paid user then from the point you paid you should have at least 180 days of recovery not the standard 30 days. But, its not retroactive, so, if you paid for an upgrade now only changes from today would be at 180 days - the rest are still 30.
