We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
avhacker
3 months agoExplorer | Level 3
File corrupted and cannot be restored from the version history.
I have a file stored in Dropbox that is corrupted, both locally and in the cloud, so I tried to retrieve an older version from the version history to minimize the loss. However, when I accessed the v...
- 2 months ago
avhacker wrote:
What should I do to at least retrieve the older version of the file?
Two things..... have you tried clearing cache and cookies on browser to see if that helps? Often it does.
Secondly how long ago was the file last edited before this one? If it was over 30 days ago there isn't a previous version available which could also be causing the issue (assuming you are a free user).
Anestis
2 months agoExplorer | Level 4
Ah yes, the new plans, now there's even business and business plus I think?!?
well, thanks for making me feel Not alone. I will make some more efforts on this come Monday and note them here for the usual posterity reference .
(I am soooo confident in my mind that I did this within the last year.... 🤔 I will try to find an example of it with the help of "events". most likely I m wrong but too stubborn to accept 😋 )
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!