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pbelingheri's avatar
pbelingheri
Explorer | Level 3
3 months ago

File version history not working. I get a vague error when I try to check.

Question or Issue Since this morning, the file version history no longer works on any file in my dropbox. The error screen that appears is  "Error Something went wrong. Don’t worry, your files ...
Delete
Error Messages
restore
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey there, pbelingheri, welcome to our Community!

Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

Is this file yours, or a shared file? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a specific version? 

Let me know more, and we'll take it from there!

pbelingheri's avatar
pbelingheri
Explorer | Level 3
3 months ago

Hi Megan thanks for your questions.

I tried both on Firefox and Brave and get the same error message.

The files are in a shared folder.

I get the problem when I select "version history".  

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey pbelingheri, thanks for the update! 

    Does this happen with all of the files inside your Dropbox account, or just some of them?

    Have you checked your events page to see when the content was last edited? I'd appreciate it if you could send me a screenshot of the error you get when trying to access your version history, in order for me to have a visual too.

    Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi pbelingheri! If you still need help with this, feel free to check out Megan’s previous post and reply to her follow-up questions. We can further help you after that.

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