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Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
3 years ago

Files deleted from Lightroom don't to the Bin. They go to a file named "CloudStorge/Dropbox/.Trash"

Hi

 

I have been using Dropbox and Lightroom together for years.  In recent weeks and when I delete files from Lightroom they don't go to the Bin. They go to a file named "CloudStorage/Dropbox/.Trash".  This is somehow a hidden folder that I have managed to find via CleanMy Mac software. However,  when I delete files from Viewer they do go to the Bin.  The main problem is that these files still take space in my Hard Drive...

I believe that the issue came up since the last updated version of Dropbox for macOS.  

I am using a Macbook Pro with a M1 Processor and I always have had the latest software installed.  The same applies to Lightroom.

Could you please assist?  Thank you 

 

 

 

 

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25 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Xavier Montaner, thanks for bringing this to our attention.

     

    Can you please send us some screenshots showing this issue?

     

    Also, what's the exact sync status and version of the app?

     

    You can hover your mouse over the Dropbox icon in your menu bar, to see this info.

     

    Let me know and we'll go from there.

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    3 years ago

    Thanks Hannah,

     

    Sorry, I am trying to follow your instructions regarding the version of the App and Sync Status but I can't find it...  Could you please give me more detailed assistance.  Many thanks. 

     

    Image in Lightroom which I delete...Nothing in the Bin...And find the file there...

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshots, Xavier!

     

    As for the sync status and version, you should be able to find them, by hovering your mouse over a small Dropbox icon in your menu bar, at the top of your screen, by your WiFi.

     

    Are you able to locate this icon?

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    3 years ago

    Hi Jay, then the files get deleted completely... But it is annoying having to go to "CleanMyMac" each time...  It is very handy to have the Bin operating in order to potentially recover files if need be... 

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    3 years ago

    Sorry... Do you mean this Trash folder (not the Bin from my Mac) ...

     

     

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    3 years ago

    I tried and I can't delete this folder.  I can't find it in Finder... And via "CleanMyMac" it only allows me to remove the inside files but not the folder itself 

  • johncocci's avatar
    johncocci
    Explorer | Level 4
    3 years ago

    I am having this issue as well and it just started a week or so ago when I updated Dropbox to the new version. Running the same version as Xavier. When I delete files from Lightroom they used to go in the trash but now they do not. I assume they are in the folder that Xavier has mentioned but I have not checked that yet. 

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    3 years ago

    Thanks for the update John.  I am wondering if this may be related to the latest Dropbox update.  Are you using Windows or Mac?

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