Forum Discussion

Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
2 years ago

Files deleted from Lightroom don't to the Bin. They go to a file named "CloudStorge/Dropbox/.Trash"

Hi

 

I have been using Dropbox and Lightroom together for years.  In recent weeks and when I delete files from Lightroom they don't go to the Bin. They go to a file named "CloudStorage/Dropbox/.Trash".  This is somehow a hidden folder that I have managed to find via CleanMy Mac software. However,  when I delete files from Viewer they do go to the Bin.  The main problem is that these files still take space in my Hard Drive...

I believe that the issue came up since the last updated version of Dropbox for macOS.  

I am using a Macbook Pro with a M1 Processor and I always have had the latest software installed.  The same applies to Lightroom.

Could you please assist?  Thank you 

 

 

 

 

Delete
desktop
Mac
Third Party Integrations

25 Replies

Replies have been turned off for this discussion
Show More
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots, Xavier!

     

    As for the sync status and version, you should be able to find them, by hovering your mouse over a small Dropbox icon in your menu bar, at the top of your screen, by your WiFi.

     

    Are you able to locate this icon?

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    2 years ago

    Thanks Hannah,

     

    Sorry, I am trying to follow your instructions regarding the version of the App and Sync Status but I can't find it...  Could you please give me more detailed assistance.  Many thanks. 

     

    Image in Lightroom which I delete...Nothing in the Bin...And find the file there...

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Xavier Montaner, thanks for bringing this to our attention.

     

    Can you please send us some screenshots showing this issue?

     

    Also, what's the exact sync status and version of the app?

     

    You can hover your mouse over the Dropbox icon in your menu bar, to see this info.

     

    Let me know and we'll go from there.

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!