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Forum Discussion
Xavier Montaner
2 years agoHelpful | Level 5
Files deleted from Lightroom don't to the Bin. They go to a file named "CloudStorge/Dropbox/.Trash"
Hi
I have been using Dropbox and Lightroom together for years. In recent weeks and when I delete files from Lightroom they don't go to the Bin. They go to a file named "CloudStorage/Dropbox/.Trash". This is somehow a hidden folder that I have managed to find via CleanMy Mac software. However, when I delete files from Viewer they do go to the Bin. The main problem is that these files still take space in my Hard Drive...
I believe that the issue came up since the last updated version of Dropbox for macOS.
I am using a Macbook Pro with a M1 Processor and I always have had the latest software installed. The same applies to Lightroom.
Could you please assist? Thank you
25 Replies
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- Goffaux2 years agoExplorer | Level 3
Same problem here:
Correct:
Lightroom puts the deleted photos in the system trash:
MacBook Pro 2015 macOS Monterey 12.7
Dropbox version: v184.4.6543Wrong:
Lightroom puts the deleted photos in the Dropbox .trash:
MacBook Pro 2021 macOS Sonoma 14.0
Dropbox version: v184.4.6543Is there really no solution for this?
- johncocci2 years agoExplorer | Level 4
Have you gotten any further with this? I have had some emails exchanges with someone at Dropbox but have not gotten anywhere with it as to what is happening or a solution.
- Xavier Montaner2 years agoHelpful | Level 5
Thanks John. My files are also stored at Users/xavier/Library/CloudStorage/Dropbox with no option to move it somewhere else. I run the latest version of Dropbox and Ventura too and I experience the same problem as you do. So hopefully someone will read these messages and try to find a solution.
- johncocci2 years agoExplorer | Level 4
Version 174.4.5852
All files are unto date
MacOS version 13.3.1 (a)
When Dropbox moved the location of the dropbox folder it left a shortcut where I used to have it and I can see that but it's not importing properly into Lightroom still which is not a Dropbox issue. The deleting issue still needs to be resolved though. See thread https://www.dropboxforum.com/t5/Delete-edit-and-organize/Files-deleted-from-Lightroom-don-t-to-the-Bin-They-go-to-a-file/td-p/686262/highlight/false
- Walter2 years ago
Dropbox Community Moderator
Hi there johncocci, sorry to hear about this.
Could you let us know the version and status of the desktop app installed on your computer and send us a screenshot of how this looks on your end so that we can have a visual too?
Any additional information is more than welcome!
- johncocci2 years agoExplorer | Level 4
Having a few issues with the new version of Dropbox for Mac. One is deleting files from within Lightroom does not put the files in the trash anymore but now outs them in a hidden folder that you cannot access. This is being discussed in another topic.
Second, which I just discovered is importing into Lightroom it seems you can no longer access drop from the import window in Lightroom. I hope I am missing something obvious. Lightroom is now located in a hidden folder which cannot be accessed in Lightroom.
- johncocci2 years agoExplorer | Level 4
So in doing some more testing. I am running Lightroom on two different Macs and using Dropbox to manage my Lightroom library. Both computers are running the same version of dropbox, however where the dropbox folder is stored is not the same on the two computers. One my laptop it is in the Documents folder (which is where I want it). On my Mac Studio the Dropbox folder was in the Documents folder but when I updated Dropbox it moved it to /Users/john/Library/CloudStorage/Dropbox with no option to move it somewhere else. So why does the same version of Dropbox behave two different ways for where files are stored/ Also when I open Lightroom on my laptop and delete an image it does put it in the trash. The only other difference is my laptop is running a different version of Ventura Tham my Mac Studio. The laptop is a version behind the Mac Studio. I hope this makes sense what I explained. It doesn't make sense of what is happening though. I am not going to update my laptop to the new version of Ventura.
- johncocci2 years agoExplorer | Level 4
Thanks for the link. I gave its a quick look (will read it in more detail later) but, I have not had any other issues yet with the new Dropbox, just the deleted files.
- Xavier Montaner2 years agoHelpful | Level 5
have look to that link talking about the Dropbox upgrade ... Link with info
- Xavier Montaner2 years agoHelpful | Level 5
You are correct. It is the way the new Dropbox upgrade interacts with Lightroom... But the problem did not happen before the upgrade.
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