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samuelc's avatar
samuelc
Explorer | Level 3
17 days ago

My files appear to be empty after editing

Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead are blank. I know you can restore the file but its been happening for months and across multiple different shared folders and its honestly a headache to fix. Help appreciated, thanks in advance.

 

7 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    16 days ago

    Dropbox can only replicate what its being told to do, so, something on your device is doing this. 

    How do you mean the files are empty when opened? Are they totally blank? Do you have enough quota on your account at http://www.dropbox.com/account/plans 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hi samuelc, thanks for messaging the Community!

    Do you have any apps or services that could be monitoring the Dropbox folder itself, and somehow interfering with the edits?

    As Mark said, are the files literally empty or blank when you open them up?

    Any other info or screenshots would be helpful!

  • samuelc's avatar
    samuelc
    Explorer | Level 3
    14 days ago

    No, none of my apps that I am aware of can edit the folder, all of the ones that might are also installed by other people in the same folder and it's not happening to them which makes me think its another issue maybe on my computer.

    Second, the files are completely blank, like they have just been opened up.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    Could you attach a screenshot of the version history for that specific file, by following these steps to view the history?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 days ago

    Hi samuelc! I wanted to give you a little nudge here and see if you still need help with this. 

    Keep us in the loop.

  • samuelc's avatar
    samuelc
    Explorer | Level 3
    6 days ago

    I don't know how to attach images in direct replies, so this is in response to Jay's message.
    As you can see, the files are added at the same exact time, and all have zero bytes in them. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 days ago

    Hey samuelc​, let me also jump in here! 

    Based on the screenshots that you sent me, and specifically the first one it looks like we're talking about an empty file. Can you please check the file version history of a file that was deleted, and then restored? I'd like to see how this looks like on your end. 

    In addition to that, can you also check your events page to see if it reflects the same behavior? The events page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

    Keep in mind that there's a new stable build of our desktop app, so you might want to manually download and update it if you're not already using it. 

    I'll be waiting for your updates!

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